Shipping policy
<p><strong><span style="font-size: 1rem;">Domestic Shipping</span></strong><br></p>
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<p><span>In-stock orders are picked and handed to the carrier within 1–3 business days. Most domestic orders then arrive within 3–5 business days. Expedited service is available at checkout on most items.</span></p>
<p><span>We ship through several national carriers and freight lines, and we choose the one that gets your parts to you fastest and most reliably for the size and weight of the order. Exact carrier, transit time and rate are calculated at checkout. We may change the shipping carrier or method after your order is placed to ensure the most efficient and reliable delivery. This will not affect your expected delivery timeframe.</span></p>
<p><span>Tracking is emailed as soon as the carrier issues it. In some cases your order may be shipped immediately but the tracking number is provided later once it is generated by the carrier.</span></p>
<p><strong>Heavy, Oversized and Drop-Shipped Items</strong></p>
<p><span>Battery packs, pallet freight, and items shipped direct from the manufacturer are rated separately from parcel shipments and may be quoted individually. Freight deliveries are curbside unless other arrangements are made in advance, and someone needs to be available to receive them. If an item on your order needs a freight quote, we will contact you before it ships. If you need a firm ship date on a live order, contact us and we will confirm it before you commit.</span></p>
<p><strong>International Shipping</strong></p>
<p><span>We proudly ship worldwide. Please note: all international customers are responsible for any customs duties, taxes, or import fees assessed by their local authorities. These charges are not included in the item price or shipping cost and are outside of our control. Refusal to pay these fees may result in the package being returned or abandoned; in such cases, we cannot issue refunds for shipping costs.</span></p>
<p><span>Transit times for international shipments vary depending on the destination and customs clearance process. As with domestic orders, shipping methods may occasionally change to ensure timely and secure delivery. Tracking information may not always be available immediately but will be provided as soon as it is issued.</span></p>
<p><strong>General Terms</strong></p>
<ul>
<li><span>Handling time: 1–3 business days for in-stock items.</span></li>
<li><span>Typical domestic delivery: 3–5 business days; expedited service is available. </span></li>
<li><span>All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, weather, customs processing, or other events outside our control.</span></li>
<li><span>We are not liable for any taxes, customs fees, or import duties.</span></li>
<li><span>Shipping carriers or methods may change after your order is placed.</span></li>
<li><span>Tracking numbers may be provided after the order has already been shipped.</span></li>
<li><span>Title and risk of loss pass to you once we transfer the goods to the carrier. Transit damage is handled as a carrier claim, and we will support you in filing it.</span></li>
</ul>
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<p><span>Shipping questions: <a href="mailto:matt@electricdrivesolutions.com">matt@electricdrivesolutions.com</a> or <a href="tel:+17174219988">(717) 421-9988</a>.</span></p>